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You are competing against the best - Servcorp's technology will help you win

You take pride in your work. Servcorp's $100 million investment in technology ensures that your business is presented in a 5-star way, and gives you sophisticated tools to run it efficiently. As a Servcorp Virtual office client, you can take advantage of:

  • Our virtual receptionist solution: the team member at your location answers calls and handles them exactly as you instruct
  • Online booking and account management to give you control and save time
  • Our Onefone app: you can make and receive calls as if you are in our office
  • Leading edge call routing, screening and conference calling
  • The best Wi-Fi in the market when you are using your coworking space entitlement
  • Pay-as-you go 24/7 IT support for any of your IT problems

All in addition to our fantastic addresses, team members, meeting rooms and coworking spaces.

Understand the power of our virtual receptionist

Servcorp's global network provides a first class experience to your callers.

We never use call centres, and your phone is answered by the receptionist on your floor.  At the same time, our technology ensures that calls are always answered exactly as you instruct, and can be forwarded flexibly according to your needs.

  • Calls to your Servcorp business number can be completely customised to meet your requirements. This includes automatic redirection to any three numbers of your choice either sequentially or simultaneously.
  • There is also sophisticated voicemail handling with an auto-attendant of up to 9 diversions. 
  • Easily make changes to your call-handling requirements by speaking to your Servcorp team or do it yourself in real time with our exclusive online portal.

Your callers will be impressed - and always able to reach you!

Exclusive online booking and account management portal keeps your business running smoothly

Servcorp has invested and built an exclusive online portal to help our clients control their call management settings, book boardrooms and meeting rooms instantly, reserve multilingual administrative assistance and much more.

  • Manage your call transfers, call answering and messages online in real-time
  • Book meeting rooms, boardrooms, private offices, and resources instantly and while on-the-go directly from your smartphone or tablet
  • Manage and change your reservations online and in real-time
  • Manage your business services, book a courier, stationery and translation services
  • Download and view your invoices and expenses at any time

Unique Onefone app: make and receive calls anywhere as if you were in the office

Servcorp Onefone turns your smart phone into your Servcorp desk phone – so you can stay in touch seamlessly:

  • Take your desk phone with you - answer calls anywhere
  • No roaming charge when travelling, both receiving and making calls
  • Enjoy our great call rates even when you are not at your desk
  • Local dial for two countires, e.g. Japan and USA
  • Record and store your calls on your device
  • Virtual office clients can get $100 of calls for $50 extra payment

Tips:

  • Log out when not using to maintain battery charge, as it is a real time application
  • Works best with good internet connection

 

Peace of mind with our 24/7 IT support

Wherever you are in the world, access expert IT support and advice as needed. We have over 100 IT professionals to support you daily and when critical issues arise.

  • In-house IT support and assistance with your daily needs - 1 hour response time in business hours and 2 hours outside business hours, 365 days a year
  • In-house IT consultants for critical and IT emergencies. Dial *1 from your Servcorp telephone. Charged per 10 minutes – more cost-effective than an outsourced IT consultant
  • Supported by the Servcorp Global Operations Centre

The fastest and most reliable business broadband in the market

 

You need the most reliable and fastest internet you can afford. Backed with a guaranteed uptime of 99.99% and managed 24/7 by our in-house network operations team, our internet gives you direct highway access to the cloud.

  • Fibre based tier 1 managed internet service to every location to provide optimal performance; we are our own ISP
  • Access speeds up to 1Gbps and available over Ethernet or Wi-Fi (802.11a/b/g/n/ac)
  • Fastest wireless network available in the market
  • Any internet configuration can be achieved from dedicated VLAN to VPN to DMZ to dedicated bandwidth to co-locating your equipment

 

Other providers may say they have fast Internet and provide 4Gbps bandwidth, but what they may not share with you is how many people, locations, and buildings are actually sharing that same connection. This is critical information that will impact whether or not you receive lightning-fast Internet. Think of it as a highway: when too many vehicles are using the same highway, everyone is forced to slow down or even stop.

With Servcorp, we have an in-house IT team that monitors our highway and ensures optimum performance. When our highway reaches 70% capacity, our IT professionals immediately increase bandwidth to ensure that you receive the fastest connectivity at all times.

As a Servcorp client, not only is your connection lightning fast, but the manner in which you receive the information is unparalleled. Servcorp is a Tier 1 Internet Service Provider with a 1 to 1 contention ratio which means we go directly to over 1,000 content providers. Other suppliers use separate ISPs, but Servcorp cuts out the middlemen and goes directly to the source.

Screen your calls after hours as well

 

During business hours, your receptionist forwards you calls exactly as you instruct, including taking a message, or forwarding to voicemail or other numbers depending on who is calling.

Our telephone technology automates this after hours - giving you the option with each call to take it or send it to voicemail.  It lets you hear the name of the person on the line before you decide.

 

Say goodbye to your fax machine

 

Never again will you be slowed down by a cumbersome traditional-style fax machine. Servcorp Onefax is an easy-to-use, online fax-to-email technology which helps you keep your business running, wherever your work might take you.  

  • Send and receive faxes directly from your computer 
  • Faxes are delivered confidentially directly to your inbox 
  • It's as simple as opening an email and fits perfectly into your existing workflow 
  • Reduces paper usage 

Book meeting rooms and facilities on your phone

The 'Meetings' app is an easy-to-use smartphone application allowing you to book boardrooms, meeting rooms, office space and facilities from over 150 locations with the touch of a button. In under 1 minute your booking is confirmed instantly - how easy is that?

Why you'll love the meetings app:

  • Fast - You can make a booking in less than a minute
  • Easy to use - Simple set-up process and user friendly functionality
  • Convenient - Book Servcorp facilities anywhere and anytime
  • Real time bookings - Once you tap "Done" your booking is in the system!
  • Free - The application is free for download from the iTunes or Google Play store

Download the app now:

  

Book a meeting room online in real time


Technology testimonial: Owen Chan

President, Cisco Systems, Asia Pacific

“The services Servcorp delivers through the combination of world class products from Cisco Systems and their own comprehensive tools will change the way we view managed workspace. Their products are unique in the marketplace.”

Call us on +61 2 9293 2900 to arrange your free trial!

 
Servcorp has an average rating of 4.9 out of 5. The rating is based on 137 clients' reviews across Australia.
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